Terms of Service

Shift is a mobile application operated by Green Streets Initiative (“GSI,” “we,” “us,” or “our”), a 501(c)(3) nonprofit organization based in Cambridge, Massachusetts. These Terms of Service (“Terms”) govern your use of the Shift app and the Green Streets Initiative website at gogreenstreets.org.

By downloading the app or using the website, you agree to these Terms. If you don't agree, please don't use our services.

You must be at least 13 years old to create a Shift account. If you are between 13 and 18, you confirm that you have permission from a parent or guardian to use the app.

The Shift school program is designed for children under 13, but it operates through teacher and school administrator accounts — not student accounts. Students do not create accounts or interact with the app directly.

You are responsible for keeping your account credentials secure. Don't share your login with others. If you think your account has been compromised, contact us at info@gogreenstreets.org immediately.

You agree to provide accurate information when creating your account and to keep it up to date. We reserve the right to suspend or terminate accounts that contain false information or that violate these Terms.

You agree to use Shift only for its intended purpose — tracking and celebrating active transportation trips. You agree not to:

• Submit false or fabricated trips
• Manipulate leaderboards, challenges, or competition standings through any means other than legitimate active trips
• Use automated tools, scripts, or bots to interact with the app
• Attempt to access other users' accounts or data
• Reverse-engineer, decompile, or tamper with the app or its infrastructure
• Use the app in any way that violates applicable law

We use automated verification to detect implausible trip patterns. Accounts found gaming the system may have their trips adjusted, their competition standings removed, or their accounts suspended.

Shift points are a loyalty discount mechanism with no monetary value. Points are not currency, property, or a financial instrument of any kind. Specifically:

• Points have no cash value and cannot be redeemed for cash
• Points cannot be transferred, sold, gifted, or exchanged between accounts
• Points cannot be combined across multiple accounts
• Point values, earning rates, and redemption costs may change at any time at GSI's sole discretion
• Points expire after 12 months of account inactivity
• Points are forfeited upon account deletion or termination

Earning points does not create any contractual right to a specific reward. The rewards catalog is subject to change, and specific rewards may be discontinued at any time.

Shift competitions are governed by separate Official Rules posted for each event. In the event of a conflict between these Terms and the Official Rules for a specific competition, the Official Rules govern.

Prize winners may be required to complete additional steps to claim their prize, including providing identification, completing tax forms (where required by law), and acknowledging receipt. Prizes are non-transferable. GSI reserves the right to substitute prizes of equal or greater value.

Competitions that include a sweepstakes element require no purchase to enter. A free alternative method of entry will be specified in the Official Rules.

When you redeem points at a participating business, you agree that:

• Redemptions are final and non-reversible once confirmed in the app
• The participating business is solely responsible for fulfilling the offer
• GSI is not responsible for the quality, accuracy, or availability of any reward offered by a partner business
• Redemption confirmations shown on your phone screen are for one-time use

If you submit content through Shift — including What Moves Us video or audio recordings, profile information, or any other user-generated material — you grant GSI a non-exclusive, royalty-free license to use, display, and distribute that content in connection with GSI's programs and mission.

For What Moves Us submissions specifically, the sharing and usage terms are governed by the consent agreement you accept within that program, which may allow your content to be shared with third-party planning organizations. You may withdraw consent and request deletion of your submissions at any time by contacting privacy@gogreenstreets.org.

You represent that any content you submit does not violate the rights of any third party, including copyright, privacy, or publicity rights.

Your use of Shift is also governed by our Privacy Policy, which is incorporated into these Terms by reference. By using Shift, you agree to the collection and use of your information as described in the Privacy Policy.

If you join Shift through an employer or school challenge, your participation is voluntary. You may leave any employer or school group at any time through the app settings. Leaving a group does not delete your account or trip history.

Employers and schools receive only aggregate, anonymized data about their group's participation. They do not receive individual trip data, location information, or your personal Shift Rate without your explicit consent.

If you apply to become a Shift rewards partner through our partner portal, your participation is governed by the Shift Rewards Partner Agreement you sign during the application process, in addition to these Terms.

The Shift app, the Green Streets Initiative name and logo, and all content we produce are owned by GSI or licensed to us. You may not use our name, logo, or content without our written permission.

The Shift mark and the two-chevron Shift icon are proprietary to Green Streets Initiative.

Shift integrates with third-party services including Supabase (data infrastructure), Apple and Google (app distribution and notifications), and the Massachusetts Bay Transportation Authority API (transit data). Your use of these services is also subject to their respective terms of service.

Shift is provided “as is” and “as available.” We make no warranties, express or implied, about the accuracy of trip detection, the availability of the app, or the completeness of any data.

Active transportation involves physical activity and inherent risks. By using Shift to track active trips, you acknowledge that you are responsible for your own safety, and that GSI is not liable for any injury, accident, or incident that occurs during your trips.

To the fullest extent permitted by law, GSI's total liability to you for any claims arising from your use of Shift shall not exceed the greater of $100 or the total amount you have paid to GSI in the 12 months preceding the claim. As Shift is a free service, this effectively means GSI's liability is limited to $100.

You agree to indemnify and hold GSI harmless from any claims, damages, or expenses (including reasonable attorneys' fees) arising from your use of the app, your violation of these Terms, or your violation of any third party's rights.

We may update these Terms from time to time. If we make material changes, we will notify you via the app or email before the changes take effect. Continued use of the app after notification constitutes your acceptance of the updated Terms.

These Terms are governed by the laws of the Commonwealth of Massachusetts, without regard to conflict of law principles. Any disputes arising from these Terms or your use of Shift shall be resolved in the state or federal courts located in Middlesex County, Massachusetts, and you consent to personal jurisdiction in those courts.

Green Streets Initiative
Cambridge, Massachusetts
info@gogreenstreets.org

If you have questions about these Terms, please reach out. We're a small team and we'll get back to you personally.