Your first bus ride — what to expect

If you've never taken a city bus, or haven't in years, here's what to expect. It's easier than it feels in advance.

Before you leave

Find your route in Google Maps, Apple Maps, or the Transit app. Enter your destination, choose "Transit," and the app tells you which bus, where to catch it, and when it arrives. Most show where the bus is right now, so you know whether to head out or wait a minute.

At the stop

Look for the bus stop sign; the route numbers are listed on it. When the bus pulls up, board through the front door, where the fare reader is.

Paying

• Tap to pay (easiest): tap your phone (Apple Pay, Google Pay) or a contactless card on the reader.
• CharlieCard: tap it on the same reader.
• Cash: feed bills or coins into the farebox. It doesn't give change, but it can put the extra on a CharlieCard for next time.

On the bus

Move toward the back to make room. Hold a pole or strap if you're standing. Stops are announced and shown on the display. To request your stop, press the yellow strip on the wall or pull the cord above the windows. Exit through the rear door (push the yellow bars to open it).

A few useful things to know

• Transfers: within 2 hours, a second bus is free and the subway costs the $0.70 difference, as long as you pay the same way each time. Cash doesn't carry a transfer.
• The bus can kneel. If you need step-free boarding, the driver can lower it.
• Drivers are used to new riders. If you're not sure you're on the right bus, just ask.