A customer says "I have Shift" — here's what to do
The customer will open the Shift app and show you a full-screen badge on their phone.
This is what the customer will show you on their phone.
The badge glows and the ring rotates — a screenshot won't move.
The badge has a moving animation and a clock that ticks every second. If it's a still image or screenshot, it won't move — don't accept it.
Apply the discount as you normally would. That's it — no scanning, no codes, no app on your end.
A real Shift badge has a glowing animation and a live timestamp that updates every second. Screenshots are static — the animation won't move and the time won't change. If in doubt, ask the customer to tap the badge — it should respond with a brief animation.